O
| Concept | Definition |
|---|---|
| Organization | The arrangement of topics in the sequence they are presented in a message. |
| Opinion | The expression, whether verbal or nonverbal, of an attitude. |
| Opinion-leader(s) | Individuals who wield influence over the opinions, attitudes, beliefs, and behaviours of others through informal communication. |
| Organizational change | Planned or unplanned transformations in an organization’s structure, technology, and/or personnel. |
| Organizational chart | A visual representation illustrating connections between various departments within an organization; a graphic depiction of organizational structure indicating communication pathways. |
| Organizational climate | The collective subjective perceptions held by an organization’s employees regarding its policies, structure, leadership, standards, values, and rules. |
| Organizational culture | A cognitive framework comprising attitudes, values, behavioural norms, and expectations shared among members of an organization. |
| Outsourcing | The practice of delegating nonessential business operations to external companies for execution. |
| Objectivity | The quality of maintaining impartiality, avoiding personal opinions and emotions in communication. |
| Open Communication | A communication style fostering transparency, honesty, and the uninhibited exchange of information within an organization. |
| Oral Communication | The conveyance of information through spoken words, encompassing face-to-face conversations, presentations, and meetings. |
| Organizational Communication | The process of crafting, exchanging, and interpreting messages within an organization to attain its goals and objectives. |
| Organizational Culture | The shared values, beliefs, and practices shaping the identity and behaviour of individuals within an organization. |
| Organizational Structure | The configuration of roles, responsibilities, and relationships within an organization, defining how tasks are coordinated and controlled. |
| Outbound Communication | Communication initiated by an organization directed toward external audiences, such as customers, suppliers, or the public. |
| Overcommunication | Excessive or redundant communication potentially leading to information overload and diminished effectiveness. |
| Oral Report | A spoken presentation conveying information, findings, or updates to an audience within a business context. |
| Obfuscation | The deliberate use of unclear or confusing language to obscure meaning, often employed to avoid transparency or accountability. |
| Onboarding | The process of integrating and acclimating new employees into an organization, involving orientation and training activities. |
| Organizational Identity | The distinct characteristics, values, and image defining how an organization perceives itself and is perceived by others. |
| Organizational Citizenship Behavior | Voluntary actions by employees going beyond their formal job responsibilities, contributing to the overall well-being of the organization. |
| Omnichannel Communication | A multichannel approach providing a seamless, integrated communication experience across various channels, such as online and offline platforms. |
| Out-of-the-Box Thinking | Creative and unconventional problem-solving or idea generation extending beyond traditional or expected approaches. |
| Organizational Resilience | The ability of an organization to adapt, recover, and thrive in the face of challenges, disruptions, or changing environments. |
| Outsource | To contract out specific business functions or tasks to external service providers, often to reduce costs or access specialized expertise. |
| Online Collaboration | The use of digital tools and platforms facilitating collaboration and communication among individuals or teams, regardless of physical location. |
| Objective | A specific and measurable goal or target providing clarity and direction for individuals or teams within an organization. |
| Open-Door Policy | A management approach encouraging employees to freely communicate with higher-level executives or managers about concerns, ideas, or feedback. |
| Office Memo | A written communication format used for internal messages within an organization, typically conveying announcements, updates, or directives. |
| Overhead Projector | A device projecting images or text onto a screen, commonly used in presentations to enhance visual communication. |
| Organizational Hierarchy | The hierarchical structure of authority and responsibility within an organization, illustrating the chain of command and reporting relationships. |